UTSAVhqPrivacy Policy
Last updated: 1 October 2026
UTSAVhq ERP is a business management app for event companies, built by Nexa Event Solutions (Surat, Gujarat, India). This policy explains, in plain language, what information the app handles, where it is stored, who can see it, and the choices you have.
1. Who we are
UTSAVhq ERP ("the app", "we", "us") is operated by Nexa Event Solutions. For any privacy question, or to ask for a copy or deletion of your data, contact us at utsavhq@gmail.com or +91 88660 08177.
2. What we collect
Information you give us
- Account details — your name and email address, used to sign you in.
- Company / workspace details — company name, logo, address, contact email and phone, website, social links, signature image, invoice numbering preferences, bank details you enter for invoices, and tax details you choose to add.
- Business records you enter — leads and clients, events and functions, dates and venues, quotations, invoices, payments, purchases and vendor bills, expenses, inventory and stock movements, tasks, and notes.
- Staff details — name, email and the permissions you assign, when you invite team members to your workspace.
- Files you upload — for example your company logo, signature, and post-event feedback photos.
Information handled automatically
- Your sign-in session, the workspace you selected, and your app preferences (such as financial year, theme and PIN setting).
- A local copy of your workspace data in your browser's storage, and a service-worker cache of the app files, so the app opens fast and works offline.
- Basic technical information needed to serve the app (such as the browser and device you use).
We do not use advertising trackers, we do not sell your data, and we do not use your business records to build advertising profiles.
3. How we use it
- To sign you in and show you your own workspace.
- To run the app's features: quotations, invoices, purchases, expenses, inventory, ledgers, reports and reminders.
- To let you share documents you generate (for example sending an invoice PDF over WhatsApp yourself).
- To answer questions you ask the in-app AI assistant, as described in section 5.
- To provide support when you contact us, and to keep the service secure and working.
4. Where your data is stored
Your workspace data is stored in the cloud using Google Firebase (Authentication, Cloud Firestore and Cloud Storage). Images you upload may be stored with Cloudinary. A copy of your data is also kept in your own browser's local storage so the app can work offline.
| What | Where it lives |
|---|---|
| Login (email, session) | Google Firebase Authentication |
| Workspace records (events, invoices, purchases, expenses, inventory, tasks) | Google Cloud Firestore |
| Uploaded images (logos, signatures, feedback photos) | Cloudinary / Firebase Storage |
| Offline copy and app files | Your own device (browser local storage and cache) |
| Your Gemini API key, if you enable Advanced AI | Your own device only |
5. The Nexa AI assistant
The assistant works in two modes, and you control which one is used:
- On-device answers (default). Common questions about your dues, events, expenses, profit and reports are answered by the app itself. Nothing leaves your device.
- Advanced AI (optional, off until you enable it). If you add your own free Google Gemini API key, questions the app cannot answer on its own are sent to Google's Gemini API to produce a reply. Along with your question, the app sends a snapshot of your workspace data — such as client and vendor names, invoice and bill amounts, dates, statuses and totals — so the answer is based on your real numbers.
You decide. If you do not want any business data to leave your device, simply do not enable Advanced AI. You can remove the key at any time, which switches the assistant back to on-device answers. Your API key is stored only on your device and is never saved in our database.
6. Sharing and who can see it
- Your team — only the people you invite to a workspace can see its data, and each staff login is limited to the modules you allow.
- Service providers — Google (Firebase and, if you enable Advanced AI, the Gemini API) and Cloudinary, only as needed to run the app.
- Legal — if we are required to by law.
We do not sell or rent your data to anyone.
7. Security
- Every company gets its own separate workspace; data is not shared between workspaces.
- Staff access is role-based — you decide module by module what each person can open.
- Each login is locked to one device at a time, and you can protect the app with a PIN.
- All traffic between your device and the service is encrypted (HTTPS).
No system can be guaranteed to be perfectly secure. Please keep your login and PIN private, and tell us promptly if you notice anything unusual.
8. Keeping and deleting your data
Your records stay in your workspace until you delete them. Deleting a record removes it from your workspace; deleting a workspace removes its data from our storage as part of normal deletion. If you want your account or workspace deleted, or a copy of your data, email us at utsavhq@gmail.com and we will help.
The offline copy on your device can be cleared at any time by signing out and clearing the site's data in your browser settings.
9. Your choices
- Add, edit or delete any business record from inside the app.
- Control exactly what each staff member can see and do.
- Turn Advanced AI on or off, and remove your API key.
- Clear the local copy by signing out and clearing your browser data.
- Ask us for a copy or deletion of your data at any time.
Children
This app is built for businesses and is not intended for use by anyone under 18.
Changes to this policy
If we change this policy, we will update the date at the top of this page. Continued use of the app after a change means you accept the updated policy.
10. Contact us
Nexa Event Solutions — UTSAVhq ERP
Surat, Gujarat, India
Email: utsavhq@gmail.com
Phone / WhatsApp: +91 88660 08177