Terms & Conditions

Last updated: 1 October 2026

These terms govern your use of UTSAVhq ERP, the event business management app provided by Nexa Event Solutions. By creating an account, ticking the agreement box, or using the app, you accept these terms. If you do not agree, please do not use the app.

1. The service

UTSAVhq ERP is a cloud-based business management app for event companies. It helps you manage leads, events and functions, quotations and invoices, purchases and vendor bills, expenses, inventory and godown stock, ledgers, tasks and reports, and includes an in-app AI assistant. We may improve, change or remove features over time as the product develops.

2. Your account

• You must give accurate information when you sign up, and keep it up to date.
• You are responsible for keeping your login and PIN private, and for everything done through your account.
• For security, each login is limited to one device at a time. Signing in on a new device may end the session on the previous one.
• You must be at least 18 years old and authorised to act for the business you register.
• Tell us immediately if you believe your account has been misused.

3. Workspaces and your team

Each company or business you run in the app gets its own separate workspace. You decide who you invite and exactly which modules each staff member can open. You are responsible for your team's use of the app and for removing access when someone leaves.

4. Your data stays yours

Everything you enter — clients, events, invoices, purchases, expenses, stock and documents — belongs to you. We do not claim ownership of your business records. You give us permission to store and process that data only to run the service for you, as described in our Privacy Policy. You can export or delete your records from inside the app, and you can ask us for a copy or deletion at any time.

5. Acceptable use

You agree not to:

• use the app for anything unlawful, fraudulent or misleading;
• try to break, probe or bypass the app's security, or access another company's workspace;
• copy, resell, sublicense or rent out the app without our written permission;
• upload content you do not have the right to use, or that harms others;
• use automated tools to scrape or overload the service.

6. Fees and payment

Any fees, plan inclusions and payment terms are the ones agreed with you directly (for example in a quotation or invoice we issue). Prices shown on our website are indicative and may change. Taxes are charged as applicable.

7. Availability and backups

• We aim to keep the app available and reliable, but we do not promise uninterrupted or error-free service. Maintenance, updates or issues outside our control may interrupt it.
• The app keeps a copy of your data on your own device and works offline, then syncs when you are back online. Please make sure you have internet access when you need data to sync.
• Because the app holds business and accounting records, we recommend you also keep your own periodic backup or export where your records are important.

8. Your business responsibility

The app is a tool. You remain responsible for your business decisions and for your legal and tax obligations — including the accuracy of the invoices, tax details, GST information and records you enter, and for complying with the accounting and tax rules that apply to you. Please check figures before relying on them.

9. Limitation of liability

The app is provided on an "as is" and "as available" basis. To the extent permitted by law, Nexa Event Solutions is not liable for indirect or consequential losses, loss of profit, or loss of data arising from your use of the app. Nothing in these terms limits any liability that cannot be limited by law.

10. Ending the agreement

You may stop using the app at any time. We may suspend or end your access if you breach these terms or use the app in a way that harms the service or other users. On request, we will help you retrieve your data before a workspace is closed.

11. Intellectual property

The app, its design, code, brand name and logo belong to Nexa Event Solutions. These terms give you a right to use the app — they do not transfer ownership of it to you. Your own data and content remain yours.

12. Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the courts at Surat, Gujarat.

Changes to these terms

We may update these terms as the app changes. The updated version will carry a new date at the top of this page. Continuing to use the app means you accept the updated terms.

13. Contact us

Nexa Event Solutions — UTSAVhq ERP
Surat, Gujarat, India
Email: utsavhq@gmail.com
Phone / WhatsApp: +91 88660 08177